Canada Post - Careers that deliver:

Canada Post Corporation was named as one of the Top 100 Employers in Canada for a second year in a row in Maclean’s magazine. As one of the world’s most technologically sophisticated postal administrations, it provides physical and electronic delivery solutions to over 31 million Canadian residential customers and over one million Canadian businesses and public institutions. Each year the company delivers more than 11 billion messages and parcels to over 14 million addresses in Canada via 15,000 letter carrier routes, 27,000 letter carriers and 22 major plants.

In 2007, through subsidiaries that include Purolator Courier, Progistix, Innovapost and others, Canada Post and its associated companies realized consolidated revenue of over $7 billion. In addition to traditional mail delivery, Canada Post offers advanced technology processes, eCommerce solutions, fast same-day and overnight courier, and seamless third party inventory and order processing management.

POSITION OVERVIEW

To ensure that Mail Operations initiatives and activities are appropriately aligned with the requirements of the Parcels Business Line through the effective construction and implementation of a service level agreement with Operations, and through identifying and pursuing opportunities for cost reductions in operations while maintaining alignment with the Line of Business’ (LOB’s) strategic plan.

RESPONSIBILITIES:

• Develops and implements an effective process and set of metrics to monitor effectively the service level agreement with Mail Operations, that will support them by tracking achievements / divergence and enable appropriate interventions to address shortcomings such that delivery standards can be achieved.
• Identifies opportunities to improve the effectiveness of Mail Operations from the perspective of Parcels, and champions initiatives that will improve the Parcels business unit from the perspectives of customer service, while maintaining cost efficiency through gaining buy-in and agreement from Operations, Postal Transformation and other LOBs to the proposals and their cost and performance implications.
• Monitors all proposals and personally reviews all key proposals originating within Operations or other business units, that may impact the quality of the customer experience to identify the implications for the Parcels Business Unit, and to negotiate appropriate financial and operational arrangements that fairly and reasonably attribute operating costs amongst the business units.
• Identifies challenges to service delivery, or barriers to potential improvements deriving from the collective agreements or other people limitations, and develops proposals with Labour Relations and Operations to create enhanced business opportunities, by reducing or removing unnecessary obstacles
• Ensures that business of Parcels is adequately and effectively promoted within Mail Operations, through initiatives that bring “the customer to the shop floor”, in order to increase the level of employee support and engagement for the business and to produce better operational performance as a result.
• Monitors the external environment with distribution and related processing industry sectors to provide leadership, from the Parcels LOB perspective, with respect to identifying and evaluating the feasibility of alternate or innovative operational processes, and how these may be exploited to improve effectiveness and efficiency within Operations. The emphasis is on adapting industry leading practices to current and strategic / future operations in a way that has been proven to be executable by experience.
• Assumes a lead role in evaluating the financial and operational merits and implications of proposals originating from within the Parcels LOB for capital investments and provides technical leadership in presenting the customers needs in the development of a capital investment plan for the LOB.
• Leads, develops and retains an organization of professional staff, with appropriate skills and competencies to meet functional objectives, and creates a favourable organizational climate so that staff are motivated and committed to deliver their best.

EDUCATION & EXPERIENCE

• Undergraduate degree preferably in engineering or science highly preferred. Would consider equivalent experience. MBA would be an asset.
• 10+ years of relevant industry experience with major organizations (ideally employing over 10,000 employees across the country) in an operations and/or engineering role, leading and influencing substantial operational change.
• Bilingual (French, English) is an asset

PERSONAL CHARACTERISTICS/ LEADERSHIP SKILLS:

• The individual must be street smart, strategic and an out of the box thinker, who will be able to identify ways to improve all levels of service. He/she must think flow - end to end and have worked within an environment of on-time delivery.
• He/she must be able to influence, engage and win the support of stakeholders to champion key initiatives that promote change at all levels of the organization. It is important that his person has a multifunctional aptitude and mindset.
• The individual must have the ability to critically analyze data to determine key issues and recommend changes in systems, workplace, programs and/or tools required to facilitate change.